Remote control out of control

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emiaapp
Beiträge: 3
Registriert: Mo 14. Dez 2015, 12:30

Mo 14. Dez 2015, 12:49

Hello mates, I'm a big fan of RC cars by Revell, but I have a problem with a remote control of a 1/14 buggy (Revellution Blue Ice). When I turn the remote control and the car on, the car gets stuck in the reverse gear and direction changes to left without touching any button on the remote. Is there any solution or should I buy a new remote control? (anyway, I can't see a replacement remote for my model in Revell online shop)
I have two models (red and blue) 1/14 and I have confirmed that the remote control is not broken works fine with both cars. Also I tested to exchange batteries from one to another, both batteries are OK.

Many thanks.

PD : My german is very very bad, so, sorry for write in english. be nice with me!
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Stefan (Revell)
Administrator
Beiträge: 1521
Registriert: Sa 1. Mär 2014, 09:15
Kontaktdaten:

Mo 14. Dez 2015, 12:52

Hello please drop a line to our rc service. the email is: rc-service@revell.de
Revell GmbH, Henschelstraße 20-30, 32257 Bünde
Besucht unsere Website unter https://www.revell.de
emiaapp
Beiträge: 3
Registriert: Mo 14. Dez 2015, 12:30

Mo 14. Dez 2015, 15:19

E-mail sent, thanks!
emiaapp
Beiträge: 3
Registriert: Mo 14. Dez 2015, 12:30

Di 15. Dez 2015, 12:55

Despite my confusion with my Revellutions car model (it's 1/18 Ice Blast), customer service will send me a new controller for free! Many thanks, I'm very happy with them (and my kids too). Best wishes. :)
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